The Digital Information Seeker: Report of findings from selected OCLC, RIN and JISC user behaviour projects is out. http://www.jisc.ac.uk/media/documents/publications/reports/2010/digitalinformationseekerreport.pdf
It was produced for JISC by Lynn Silipigni Connaway, PhD and Timothy J Dickey, PhD, OCLC Research. Dated Feb. 15, 2010.
This report gives a really nice look at the landscape of user studies. Its 61 pages are a succinct review of a selected sample of studies.
The report was not intended to be definitive. It provides a synthesis. The report makes it easier for librarians and other information professionals to better understand the information-seeking behaviors of libraries’ intended users. It also makes it easier to review the issues associated with developing information services and systems to best meet users’ needs.
The 12 studies included in this report:
Perceptions of libraries and information resources (OCLC, December 2005),
http://www.oclc.org/us/en/reports/2005perceptions.htm
College students’ perceptions of libraries and information resources (OCLC, April 2006),
http://www.oclc.org/us/en/reports/perceptionscollege.htm
Sense-making the information confluence: The whys and hows of college and university user satisficing of information needs (IMLS/Ohio State University/OCLC, July 2006),
http://www.oclc.org/research/projects/imls/default.htm
Researchers and discovery services: Behaviour, perceptions and needs (RIN, November 2006),
http://www.rin.ac.uk/our-work/using-and-accessing-information-resources/researchers-and-discoveryservices-behaviour-perc
Researchers’ use of academic libraries and their services (RIN/CURL, April 2007),
http://www.rin.ac.uk/our-work/using-and-accessing-information-resources/researchers-use-academiclibraries-and-their-serv
Information behaviour of the researcher of the future (CIBER/UCL, commissioned by BL and JISC, January 2008),
http://www.jisc.ac.uk/media/documents/programmemes/reppres/gg_final_keynote_11012008.pdf
Seeking synchronicity: Evaluating virtual reference services from user, non-user and librarian perspectives (OCLC/ IMLS/ Rutgers, June 2008),
http://www.oclc.org/research/projects/synchronicity/default.htm
Online catalogs: What users and librarians want (OCLC. March 2009),
http://www.oclc.org/us/en/reports/onlinecatalogs/default.htm
E-journals: Their use, value and impact (RIN, April 2009),
http://www.rin.ac.uk/our-work/communicatingand-disseminating-research/e-journals-their-use-value-and-impact
JISC national e-books observatory project: Key findings and recommendations (JISC/UCL, November 2009),
http://www.jiscebooksproject.org/
Students’ use of research content in teaching and learning (JISC, November 2009),
http://www.jisc.ac.uk/media/documents/aboutus/workinggroups/studentsuseresearchcontent.pdf
User behaviour in resource discovery (JISC, November 2009),
http://www.jisc.ac.uk/whatwedo/programmes/inf11/userbehaviourbusandecon.aspx
Implications for libraries:
• Each library serves many constituencies with different needs and behaviors.
• Each library must do better at providing seamless access to resources.
• Each library must recognize that more digital resources of all kinds are better for users.
• Each library must prepare for changing user behaviors.
• Each library's access tools need to look and function more like search engines and Web services since these are familiar to users and they are comfortable and confident in using them.
• Each library must value high-quality metadata for its resources since metadata is vital for discovery.
• Each library must better promote its brand, its value, and its resources within its community.
Showing posts with label information economy. Show all posts
Showing posts with label information economy. Show all posts
Wednesday, April 7, 2010
Thursday, October 8, 2009
Knowledge in an age of abundance
A talk at LITA Forum by David Weinberger, author of Everything Is Miscellaneous.
http://www.al.ala.org/insidescoop/2009/10/05/lita-forum-saturday-keynote-knowledge-in-the-age-of-abundance/
"Citing the Scottish philosopher Andy Clark, Weinberger explained that the internet becomes almost a sort of extension of our mind (scaffolding, he called it) so that we think with our brains and store information elsewhere."
My reaction:
Information abundance (for the affluent or for affluent societies, anyway) does seem to be a primary characteristic of our information economy. Our institutions though are shaped by the past environment that was characterized by information scarcity. Libraries seem a prime example. When information is scarce, then collecting it creates pockets of abundance for specific sets of users in particular places--a city, a university, etc. But when information is abundant, then creating local collections of information (to overcome information's "natural" scarcity) is a waste of time. The environment libraries (and the host institutions of libraries: cities, nations, universities, etc.) thrived within is gone. Libraries and other institutions built for an information economy characterized by scarcity must re-make themselves so they fit an information abundance economy. Libraries--as we have known them--are moot.
One model for libraries that seems to be working in the abundant information economy is the library as museum. The library becomes less information-centric and more artifact-centric. Artifacts may remain scarce, so the scarcity-based model of a library as museum could work for collections of rare, unique or otherwise special materials. But libraries as information-centric institutions are ill-suited for an abundant information economy. Perhaps the most obvious characteristic of this ill-fit is that libraries are primarily _local_ institutions that serve a host organization (city, state, university, etc.) The new organizations that have grown up in the abundant information economy are global: Amazon, Google, etc., and one can see a similar pattern of movement from many small local entities to a few large global entities in other information-centric activities like banking and stock brokerage.
In an age of abundant information, the information-centric organizations we need help us find what we are looking for (search tools like Google,) share what we have found (like blogs and social tools), and use or re-use what we have found (productivity tools designed with the "cloud" in mind.) The traditional infrastructure libraries and similar collection-oriented institutions provide doesn't address the needs of users in an economy of information abundance. It seems likely that the information-centric organizations that emerge to help users navigate and manage and use abundant information will be global organizations that are not subordinate to local host institutions like Sioux City, Iowa, the US Dept. of Labor, Yale University, etc. Its a big change.
http://www.al.ala.org/insidescoop/2009/10/05/lita-forum-saturday-keynote-knowledge-in-the-age-of-abundance/
"Citing the Scottish philosopher Andy Clark, Weinberger explained that the internet becomes almost a sort of extension of our mind (scaffolding, he called it) so that we think with our brains and store information elsewhere."
My reaction:
Information abundance (for the affluent or for affluent societies, anyway) does seem to be a primary characteristic of our information economy. Our institutions though are shaped by the past environment that was characterized by information scarcity. Libraries seem a prime example. When information is scarce, then collecting it creates pockets of abundance for specific sets of users in particular places--a city, a university, etc. But when information is abundant, then creating local collections of information (to overcome information's "natural" scarcity) is a waste of time. The environment libraries (and the host institutions of libraries: cities, nations, universities, etc.) thrived within is gone. Libraries and other institutions built for an information economy characterized by scarcity must re-make themselves so they fit an information abundance economy. Libraries--as we have known them--are moot.
One model for libraries that seems to be working in the abundant information economy is the library as museum. The library becomes less information-centric and more artifact-centric. Artifacts may remain scarce, so the scarcity-based model of a library as museum could work for collections of rare, unique or otherwise special materials. But libraries as information-centric institutions are ill-suited for an abundant information economy. Perhaps the most obvious characteristic of this ill-fit is that libraries are primarily _local_ institutions that serve a host organization (city, state, university, etc.) The new organizations that have grown up in the abundant information economy are global: Amazon, Google, etc., and one can see a similar pattern of movement from many small local entities to a few large global entities in other information-centric activities like banking and stock brokerage.
In an age of abundant information, the information-centric organizations we need help us find what we are looking for (search tools like Google,) share what we have found (like blogs and social tools), and use or re-use what we have found (productivity tools designed with the "cloud" in mind.) The traditional infrastructure libraries and similar collection-oriented institutions provide doesn't address the needs of users in an economy of information abundance. It seems likely that the information-centric organizations that emerge to help users navigate and manage and use abundant information will be global organizations that are not subordinate to local host institutions like Sioux City, Iowa, the US Dept. of Labor, Yale University, etc. Its a big change.
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